Returns & Exchanges

RETURN/ EXCHANGE POLICY: 

 

30-day money back guarantee: 

 

We have a 30-day return policy, which means you can return any eligible products within a 30-day window. This policy is extended to 60-days during the Winter holiday season (November 1st to December 31st), to accommodate travel and other unexpected circumstances. Please ensure to send us your product in the packaging it came in. We are not responsible for lost or stolen items. 

 

How to start the return process:

 

Once your returned item is received it will be inspected and processed. You will receive an email confirming the delivery and we will begin to process your refund. Items that show signs of wear, damage or have been altered (for example, resized by another jeweler) will not be accepted for return. House of Kanak has the right to deny a return and re-ship the item to customers. 

 

To begin the return process for a purchased product, fill out this form. We will generate a shipping label for you, which you will receive via email. 

 

Our exchange policy: 

 

We accept exchanges in a 30-day window for other times of similar or greater value only. Customized jewelry (resized, engraved, bespoke) is NOT eligible for exchange or return. 

 

To begin the exchange process for an eligible product, fill out this form. We will generate a shipping label for you. 

 

All payments for returns/ exchanges will credit money back into the credit card/ Paypal used at the date of the initial purchase. 


If you have any questions about any of the above, please write us at [email protected].